Shipping Policy – NILOOCITY

Effective Date: April 17, 2025

At NILOOCITY, we are committed to delivering your premium hats as quickly and securely as possible. Our Shipping Policy ensures a seamless shopping experience by providing you with all the details on how we handle shipping, costs, delivery times, and more. Please take a moment to read through our policy to understand our shipping process.

1. Shipping Locations

NILOOCITY ships to both domestic and international destinations. We deliver to a wide range of countries, ensuring that our customers around the world can enjoy our high-quality hats. During checkout, you will be able to see the available shipping options and fees based on your location.

2. Shipping Methods

We offer a variety of shipping options to accommodate your needs. The shipping methods available will depend on your location and selected delivery preferences:

  • Standard Shipping (Domestic): Delivery within 5-7 business days.

  • Expedited Shipping (Domestic): Delivery within 2-3 business days.

  • International Shipping: Delivery time varies depending on the destination, typically between 7-14 business days.

Please note that delivery times are estimates and may vary depending on external factors such as weather, customs, or carrier delays.

3. Shipping Costs

Shipping fees are calculated during checkout and depend on the following factors:

  • Shipping Destination: Costs vary by region, including both domestic and international locations.

  • Order Size and Weight: Larger or heavier orders may incur additional charges.

  • Shipping Method: Choose between standard or expedited shipping options at checkout.

NILOOCITY occasionally offers free domestic shipping promotions for qualifying orders or specific regions. Be sure to check for any available discounts or promotions before completing your purchase.

4. Order Processing Time

Once your order is placed, NILOOCITY aims to process and ship it within 1-2 business days (excluding weekends and holidays). Once your order has shipped, you will receive a shipping confirmation email with tracking information.

In cases of high order volume, product availability issues, or other unforeseen circumstances, there may be slight delays in processing. If your order is delayed, we will notify you promptly and provide an updated shipping estimate.

5. Tracking Your Order

After your order is shipped, you will receive an email containing your tracking number. You can use this number to track the status of your shipment on the carrier’s website. For international shipments, tracking may not always be available once the package leaves the U.S.

If you encounter any issues with tracking or have questions about your order’s status, please contact our customer service team, and we will assist you.

6. International Shipping

We proudly offer international shipping to most countries. Please be aware of the following details regarding international orders:

  • Customs Duties and Taxes: International shipments may be subject to additional customs duties, taxes, or import fees, depending on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for more information on potential fees before placing your order.

  • Shipping Times: International orders may take 7-14 business days to arrive, depending on your location and customs processing time. Delivery times are estimates and may be subject to delays caused by factors outside of our control.

7. Lost or Damaged Shipments

While we take great care in packaging and shipping your order, sometimes things happen during transit. If your order is lost or damaged in transit, please contact us immediately. For domestic orders, we will work with the carrier to file a claim and resolve the issue. For international orders, we may assist you in contacting the carrier or customs to address the issue.

Please note that we cannot take responsibility for delays caused by the shipping carrier or customs.

8. Shipping Restrictions

Some items may be subject to shipping restrictions or regulations based on the destination country. NILOOCITY complies with all applicable laws and regulations, and we may not be able to ship certain items to specific locations. If any issues arise regarding restricted products, we will notify you promptly and offer an alternative solution or refund.

9. Order Modifications and Cancellations

Once an order is processed and shipped, we are unable to modify or cancel it. If you need to change your order, please contact us as soon as possible. If the order has already been processed or shipped, you will need to follow our Refund and Returns Policy to return the item once it arrives.

10. Customer Service

If you have any questions or concerns about shipping, feel free to contact our customer service team:

  • Email: info@niloocity.com

  • Phone: (626) 301-0212

  • Address: 2760 Royal Oaks Dr, Duarte, California (CA)

Our customer service team is available Monday to Friday, 9 AM to 6 PM PST, and we are happy to assist with any shipping-related inquiries.