Privacy Policy – NILOOCITY

Effective Date: April 17, 2025

At NILOOCITY, we value and respect your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website niloocity.com, make a purchase, or interact with us in other ways. By using our website or purchasing products from NILOOCITY, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both Personal Information and Non-Personal Information to enhance your shopping experience:

  • Personal Information: This includes data you provide when creating an account, placing an order, or subscribing to our newsletter. Examples include your name, email address, phone number, shipping and billing address, and payment details.

  • Non-Personal Information: We may collect non-identifiable information such as your IP address, browser type, device type, and browsing activity on our website. This helps us analyze trends and improve the website’s functionality.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about how you interact with our website, personalize your experience, and gather analytics data.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • Order Processing: To process transactions, fulfill orders, and send related communications (such as order confirmation and shipping updates).

  • Personalization: To offer personalized product recommendations, provide a tailored shopping experience, and send marketing communications based on your preferences.

  • Customer Support: To respond to inquiries, process returns or exchanges, and provide any necessary assistance with your orders.

  • Marketing and Promotions: To send you promotional offers, newsletters, and updates on new products. You can opt out of these communications at any time.

  • Website Improvements: To analyze website traffic, troubleshoot errors, and enhance the user experience.

3. How We Protect Your Information

We are committed to protecting your personal information and ensuring its security. We use SSL (Secure Sockets Layer) encryption technology to protect sensitive data during transmission. Additionally, we partner with trusted payment processors who follow strict security protocols to safeguard your payment details.

While we use industry-standard security measures, please be aware that no method of data transmission over the internet is completely secure. However, we strive to protect your data using the best practices available.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your data with third-party companies that help us fulfill orders, process payments, and deliver services (e.g., shipping companies, payment processors). These providers are obligated to protect your data and use it solely for the purpose of completing your transaction.

  • Legal Compliance: We may disclose your personal information if required by law or to protect the rights, property, and safety of NILOOCITY, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you via email or a prominent notice on our website if this occurs.

5. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

  • Access: You can request to view the personal information we hold about you.

  • Correction: If your information is incorrect or incomplete, you can request that we update it.

  • Deletion: You can request that we delete your personal information, subject to legal exceptions (e.g., for record-keeping purposes).

  • Opt-Out: You can opt out of receiving marketing communications by clicking the unsubscribe link in any email or by contacting us directly.

6. Third-Party Websites

Our website may contain links to third-party websites. Please note that this Privacy Policy only applies to NILOOCITY and not to external sites. We encourage you to read the privacy policies of third-party sites before providing any personal information.

7. Children’s Privacy

NILOOCITY does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@niloocity.com

  • Phone: (626) 301-0212

  • Address: 2760 Royal Oaks Dr, Duarte, California (CA)