Sales Policy – NILOOCITY

Effective Date: April 17, 2025

At NILOOCITY, we are dedicated to providing high-quality, fashionable hats that are designed to elevate your personal style. This Sales Policy outlines the terms and conditions governing the sale of products on our website, niloocity.com. By placing an order through our website, you agree to abide by the terms stated in this policy. Please take a moment to review the following details about purchasing, payment, shipping, and returns.

1. Order Processing

Once your order is placed, NILOOCITY begins processing it immediately. Orders are typically processed within 1-2 business days (excluding weekends and holidays). If any issues arise with your order or there is a delay in processing, we will notify you promptly via email.

NILOOCITY reserves the right to cancel or refuse any order due to suspicious activity, payment issues, or if the product is out of stock. If an order is canceled, we will provide a full refund for any payments made.

2. Product Availability

All products listed on the NILOOCITY website are subject to availability. While we strive to keep our product inventory up to date, there may be instances where an item becomes unavailable after an order is placed. If this occurs, we will notify you immediately and offer a full refund or an alternative product.

We also reserve the right to limit quantities of certain products due to high demand, special promotions, or inventory constraints.

3. Pricing and Payment

All prices are listed in USD (U.S. Dollars). The total price of your order will include the product price, applicable taxes, and shipping fees. Prices are subject to change at any time, but you will be charged the price listed at the time of your order.

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal: Secure payment through your PayPal account

  • Other Online Payment Methods: Apple Pay, Google Pay, and additional payment options available during checkout.

Your payment will be processed at the time of purchase, and an order confirmation will be sent to you via email once the payment is successful.

4. Sales Tax

Sales tax will be applied to orders based on your shipping address and the applicable tax rates in your region. The amount will be calculated during checkout. If you are exempt from sales tax, please contact us before completing your purchase and provide the necessary documentation to ensure your tax exemption is applied.

5. Shipping and Delivery

We offer both domestic and international shipping. Shipping fees and delivery times will be calculated at checkout based on your shipping destination and chosen shipping method.

  • Domestic Shipping: Standard shipping typically takes 5-7 business days. Expedited options are available for faster delivery.

  • International Shipping: Delivery times for international orders vary, usually taking 7-14 business days, depending on the destination. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

Once your order is processed and shipped, you will receive a confirmation email with tracking details.

6. Order Cancellations

Orders can only be canceled before they are processed and shipped. If you wish to cancel your order, please contact us as soon as possible. Once your order has been shipped, you will need to follow our Refund and Returns Policy to return the item once it arrives.

7. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not fully happy with your order, NILOOCITY offers a 30-day return policy. To initiate a return or exchange, the item must be in its original, unused, and unworn condition with all tags attached.

Please refer to our Refund and Returns Policy for full instructions on how to return or exchange an item. Note that shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective items).

8. Promotional Offers and Discounts

NILOOCITY occasionally offers promotions, discounts, and special sales events. These offers are subject to specific terms and conditions, and you will be informed of these details during checkout.

  • One-Time Use: Discount codes may only be used once unless otherwise stated.

  • Exclusions: Certain items, such as sale or clearance products, may not be eligible for discounts. Please read the terms and conditions associated with each promotion for full details.

9. Customer Service

At NILOOCITY, we are committed to providing the best customer service. If you have any questions about your order, need assistance with returns or exchanges, or have inquiries about products, our team is here to help. Contact us via:

  • Email: info@niloocity.com

  • Phone: (626) 301-0212

  • Address: 2760 Royal Oaks Dr, Duarte, California (CA)

Our customer service team is available Monday to Friday, 9 AM to 6 PM PST.

10. Limitation of Liability

To the fullest extent permitted by law, NILOOCITY and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or the purchase of our products. Our liability is limited to the total amount of your order.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising out of these terms will be resolved in the courts located in California.