Payment Policy – NILOOCITY

Effective Date: April 17, 2025

At NILOOCITY, we aim to provide a smooth and secure shopping experience. This Payment Policy explains the payment methods we accept, how payments are processed, and the security measures we take to protect your personal and financial information. By making a purchase through our website niloocity.com, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

NILOOCITY offers a variety of secure payment methods to ensure that you have a smooth transaction process. We accept the following payment options:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal: Secure payments via PayPal accounts

  • Other Online Payment Methods: Apple Pay, Google Pay, and other available payment methods during checkout.

During the checkout process, you will be prompted to choose your preferred payment method.

2. Payment Processing

Once you’ve placed your order, NILOOCITY will process your payment immediately. After your payment is successfully processed, you will receive an order confirmation email with details of your purchase, including your order number, shipping address, and itemized list of products.

  • Payment Authorization: For your protection, we may perform payment authorization checks to ensure that your payment method is valid and to protect against fraud. If any issues arise with your payment (e.g., insufficient funds or incorrect details), we will notify you and work with you to resolve the issue promptly.

  • Order Processing: After your payment is authorized, your order will be processed. Orders are typically processed within 1-2 business days (excluding weekends and holidays). If there are delays, we will notify you of the expected timeframe.

3. Pricing and Currency

All prices listed on NILOOCITY are displayed in USD (U.S. Dollars). Please note that prices are subject to change, but the price you see at the time of checkout is the price you will pay.

  • Taxes: Sales tax will be applied based on your shipping address and applicable state or local tax laws. The tax amount will be calculated during checkout. If you are exempt from sales tax, please contact us prior to placing your order to provide the necessary documentation.

4. Payment Security

Your security is our top priority. NILOOCITY uses SSL (Secure Sockets Layer) encryption technology to protect your sensitive information during payment transactions. We work with reputable payment gateways like PayPal and Stripe to ensure your financial data is handled securely.

  • PCI-DSS Compliance: Our payment processors are PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring that your credit card information is securely handled.

  • Fraud Protection: We use advanced fraud detection and security tools to help protect against unauthorized transactions. If there is any suspicious activity, we may contact you for verification before processing the order.

5. Payment Failures

If your payment fails, you will be notified immediately. Some common reasons for payment failure include:

  • Incorrect Payment Information: Ensure your credit card details, billing address, and payment information are accurate.

  • Insufficient Funds: Ensure your payment method has sufficient funds to cover the cost of the order.

  • Bank Authorization: Your bank may have declined the payment. Please contact your bank for further clarification.

If your payment fails, please resolve the issue and try placing the order again. If you continue to experience issues, contact our customer service team for assistance.

6. Order Cancellations

You may cancel your order before it is processed and shipped. However, once an order is in transit or has been shipped, it cannot be canceled. In these cases, you will need to follow our Refund and Returns Policy to return the item.

To cancel your order, please contact us as soon as possible, and we will assist you if the order is not yet processed or shipped.

7. Promotional Offers and Discount Codes

If you have a discount code, you can apply it at checkout. Please note the following about promotional offers:

  • One-Time Use: Most promotional codes can only be used once per customer.

  • Exclusions: Certain products may not be eligible for discounts, such as sale items or clearance products. Please check the specific terms for each promotion before applying a discount code.

  • Expiration: Promotional codes may have an expiration date. Ensure that you apply the code before it expires to take advantage of the offer.

If you encounter any issues while applying a promo code, contact our customer service team for assistance.

8. Refunds

If you are eligible for a refund based on our Refund and Returns Policy, the refund will be processed to the original payment method. Please note:

  • Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

  • Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

9. Contact Information

If you have any questions or concerns about payments, billing, or any issues with your order, feel free to contact us:

  • Email: info@niloocity.com

  • Phone: (626) 301-0212

  • Address: 2760 Royal Oaks Dr, Duarte, California (CA)

Our customer service team is available Monday to Friday, 9 AM to 6 PM PST, and is happy to assist with any payment-related inquiries.