Payment Policy for Niloocity (Effective Date: January 3, 2025)

At Niloocity, we aim to make your shopping experience as seamless as possible, including providing secure, easy, and reliable payment methods. Our Payment Policy outlines the available payment options, billing procedures, and terms of service. Please read the following details carefully to understand our payment procedures.

1. Accepted Payment Methods

We accept a wide range of payment options to suit your preferences. During checkout, you will be presented with the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, and Discover
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely to ensure your personal and financial data remains protected. You can feel confident knowing that your information is encrypted and safely handled by our trusted payment processors.

2. Billing Information

When placing an order, you will be required to provide accurate billing information, including your full name, billing address, and payment details. This information is essential for processing your payment and verifying your identity. We may ask for additional verification to prevent fraudulent transactions.

3. Payment Authorization

Your payment will be authorized when you submit the payment details. The payment will only be processed once your order is confirmed and ready to be shipped. Please note that your bank or payment provider may place a temporary authorization hold on your funds until the transaction is completed.

4. Order Confirmation

After your payment is successfully processed, you will receive an order confirmation email. This email will include the details of your purchase, including the products ordered, shipping address, payment method, and estimated shipping time. If you do not receive this confirmation within a few minutes of placing your order, please check your spam folder or contact us to verify your order status.

5. Sales Tax

Sales tax is applied to all orders based on the shipping address and in accordance with state and local tax regulations. The applicable sales tax will be calculated and displayed during the checkout process. If you have any questions regarding the sales tax applied to your order, feel free to contact us at info@niloocity.com.

6. Order Cancellations and Modifications

Once an order has been placed and payment has been processed, we begin preparing it for shipment. If you wish to cancel or modify your order, please contact us as soon as possible at info@niloocity.com or (626) 301-0212. While we will make every effort to accommodate your request, cancellations and modifications cannot be guaranteed once the order has entered the shipping process.

7. Refunds and Returns

If you wish to return a product or request a refund, please refer to our Return Policy. We accept returns for eligible items within 30 days of purchase. Refunds are processed once the returned item is received and inspected. Refunds will be issued to the original payment method used for the purchase.

Please note that some promotional items or clearance products may not be eligible for returns or refunds. Any exceptions will be outlined in the product description.

8. Payment Security

At Niloocity, we take your security very seriously. We use industry-standard encryption methods to protect your payment information. Our website is PCI DSS compliant, ensuring that all your payment details are securely processed and stored. We also implement additional fraud detection measures to protect both our customers and our business.

9. Payment Policy Changes

We reserve the right to update or modify our payment policy at any time. If any changes occur, the updated policy will be posted on this page, and the new version will be effective immediately. We encourage you to review this policy periodically to stay informed of any changes.

For any questions or concerns about payments, please contact us at info@niloocity.com or call us at (626) 301-0212.