Shipping Policy for Niloocity (Effective Date: January 3, 2025)

At Niloocity, we strive to provide a smooth and efficient shopping experience for our customers. Our Shipping Policy is designed to offer clarity on shipping procedures, costs, and timelines for all of our automotive accessory products. Please read through the following details to understand how we handle shipping.

1. Shipping Locations

We are pleased to offer shipping to all U.S. states and territories. Unfortunately, we currently do not ship internationally. For customers within the United States, we ensure reliable shipping to residential addresses, commercial locations, and PO Boxes where applicable.

Our shipping address is:

2. Processing Time

After placing your order, we aim to process and ship it within 1-2 business days. Orders are typically processed on weekdays (Monday to Friday), excluding weekends and holidays. Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Methods and Timeframes

We offer a variety of shipping methods to ensure timely delivery. The available shipping options will be presented during checkout, and delivery times will depend on the selected shipping method and destination.

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Priority Shipping: 1–2 business days

Shipping times are estimated, and while we make every effort to ensure timely deliveries, we are not responsible for delays caused by the carrier or unforeseen circumstances, such as weather conditions or customs delays for international orders (if applicable in the future).

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. At checkout, you will be able to view the estimated shipping charges before completing your purchase. For orders over a certain value, we may offer free shipping promotions.

Note: Free shipping promotions, if available, are only applicable within the contiguous United States.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your shipment through the carrier’s website using this tracking number. If you experience any issues with tracking or delivery, please contact us immediately at info@niloocity.com or call us at (626) 301-0212.

6. Shipping Restrictions

While we strive to ship to every corner of the U.S., certain products or locations may be subject to restrictions. Some products may be too large, too fragile, or have shipping limitations that prevent us from shipping to certain areas. If any restrictions apply to your order, we will contact you directly to discuss alternatives.

7. Order Issues and Damages

If your order arrives damaged or you encounter any issues with the shipment (e.g., missing items or wrong products), please contact us within 5 business days of receiving your order. We will investigate the issue and resolve it as quickly as possible, either by providing a replacement, refund, or another solution. If the product is damaged in transit, we may ask for photos of the damaged packaging and products.

8. Address Accuracy

It is the responsibility of the customer to ensure that all shipping information is accurate and up-to-date. Niloocity cannot be held responsible for delivery delays or issues caused by incorrect or incomplete shipping addresses. If you realize an error in your shipping address after placing an order, please contact us immediately to correct it before shipment.

9. Lost or Stolen Packages

Niloocity is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. We strongly recommend ensuring a secure delivery location or tracking the package closely to avoid any issues. However, if your order does not arrive within the expected timeframe or tracking information is unclear, please contact us immediately for further assistance.

10. Shipping Policy Changes

We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page, and the updated policy will be effective from the date of posting. Please review this policy periodically to stay informed about our shipping procedures.

For any further questions or concerns regarding our shipping policies, please do not hesitate to reach out to us at info@niloocity.com or call us at (626) 301-0212.